International shipping charges will be determined by weight & Country.

WHAT IS YOUR POLICY FOR EXCHANGE OR RETURN?
If product is unopened and in re-saleable condition, returns will be accepted up to 30 days from date of purchase with a refund to your credit card or in-house credit. There is a 15% restocking fee on all returns in re-saleable condition. An exchange or return will not occur if the product does not arrive in the condition we sent it in; so please package it well. After 30 days, we CANNOT credit your card, only offer in-house credit. You must contact us for an RA # (return authorization number) to be written on the outside of the package. If items are returned to us without an RA#, we will not issue a credit card credit, nor in-store credit, if customer wants the package returned in this instance, shipping will be charged according to weight.

All special orders, machining or others are non-refundable.

If your product is defective, broken, or we have sent the wrong item, please refer below.

DO YOU REFUND SHIPPING?
We do not refund shipping UNLESS we have made a mistake or the product is defective. Please do not ask for this refund. If one can occur, we will gladly offer it first.
DO YOU TAKE REFUNDS ON INTERNATIONAL ORDERS?
There are no refunds or exchanges on international orders so make sure you order those samples to know what you want. If a product is defective or is damaged thru transit however, please inform us right away so we can make it right.


If a service was requested at time of order: If a delivery confirmation number, insurance or any other service requested for your order was given, this information will be important to make your claim. We will immediately track your package thru UPS website. That information can be immediately forwarded to you thru email or by phone.


If your order was confirmed delivered and you still claim it was not, than you must inform the UPS immediately after getting the delivery confirmation number or other tracking number from us. Customers must be responsible for the packages safety once delivered. We are not responsible for theft.


All orders of $50.00 and above will automatically be shipped UPS (excluded is Alaska, Hawaii & International orders). All orders up to $100 value is automatically insured.

Neither Kentucky Clutch and Performance® nor any shipping carrier it uses is responsible for any delays in product shipments caused by circumstances beyond their reasonable control, including interruptions or delays due to war, terrorist attacks or natural disasters.


Other Charges

Kentucky Clutch and Performance® will access a $5 reshipping fee (or any greater amount UPS or another carrier bills Kentucky Clutch and Performance®) for non-deliverable orders that are due to the Customers ordering error. When applicable, this reshipping fee will be added to the cost of the order. The reshipping fee will be charged in any of the following situations:

• If a package is returned to Kentucky Clutch and Performance because customer failed to pick the package up after being notified from carrier. An Additional charge for address corrections from our shipping carriers. The ordering customer moves without giving Kentucky Clutch and Performance® prior notification of the new address, and the order is placed for delivery to the old address, or the carrier finds the new address and delivers the package.
• The ordering customer provides Kentucky Clutch and Performance® with an incorrect address for a drop shipment, phone or internet order.
• If an apartment , floor, or suite number is left out, if a directional road name is left out (i.e.: N,S,E,W, Dr., Rd, Circle, Court, etc.),